Privacy Policy dewa39 –
Your Data Is Fully Protected

1 Introduction

Dewa39 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register or use the dewa39 platform.

This document applies to all registered members, website visitors, and anyone who interacts with our platform — whether through the website, mobile app, or customer support channels. This Policy should be read together with Terms and Conditions of ours which form part of the overarching agreement between you and dewa39.

We believe transparency is the foundation of trust. That is why we strive to explain every aspect of how we handle your data in plain, easy-to-understand language — not confusing legal jargon.

2 Data We Collect

Dewa39 collects your personal data in several ways: directly during the registration and platform usage process, automatically through tracking technologies, and occasionally from trusted third-party sources. Below are the categories of data we collect:

Data Categories	Example Information	How It Is Collected
Identification Data	Full name, date of birth, identity card number	Registration form, KYC
Contact Data	Phone number, email address	Registration form
Financial Data	Bank account number, transaction records	Deposit/withdrawal process
Technical Data	IP address, device type, web browser	Automated system logs
Usage Data	Game history, session duration, game preferences	Platform activity
Communication Data	Support chat records, emails	Interactions with customer support

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as medical information, political views, or religious beliefs.

3 How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. dewa39 uses your personal data to:

• Managing your account — registration, identity verification (KYC), and day-to-day account management.
• Processing financial transactions — deposits, withdrawals, and bonus payments processed securely and accurately.
• Providing customer support — to help you resolve any issues or enquiries efficiently.
• Ensuring platform security — to detect and prevent fraud, money laundering, and suspicious activities.
• Complying with legal obligations — to meet anti-money laundering (AML) regulatory requirements and other reporting obligations.
• Improving our services — to analyse usage patterns and improve the overall user experience.
• Sending important communications — service notices, security updates, and relevant account information.
• Offers & Promotions — with your consent, we may send information about relevant promotions and the latest offers.

4 Data Sharing

Dewa39 does not share your personal data with external parties except in the situations stated below, and only to the extent required for a specific purpose:

• Trusted service providers — payment processing companies, technology service providers, and support partners who assist us in operating the platform. All parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Authorities and regulatory bodies — when required by law, court order, or a competent authority. We will notify you of such requests unless prohibited from doing so by law.
• Protection of vital interests — in emergency situations involving a threat to someone's safety or life.
• Business transfers — in the event of a merger, acquisition, or sale of dewa39 assets, user data may be transferred as part of that transaction. Members will be notified in advance.

In all of the above situations, we ensure that your data is shared only to the extent strictly necessary and is protected with appropriate security measures.

5 Cookies & Tracking Technologies

The dewa39 platform uses cookies and similar tracking technologies to enhance your experience, secure your login session, and understand how members interact with our platform.

There are several types of cookies we use:

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies — to collect information about how you use the platform and help us improve our services. All data is collected anonymously.
• Functional Cookies — enables the platform to remember your preferences such as language and display settings for future sessions.
• Analytics Cookies — to help us understand aggregated usage patterns for product improvement purposes.

You can manage your cookie preferences through your web browser at any time. However, disabling essential cookies may affect certain features of the dewa39 platform.

6 Data Security

Protecting your personal data from unauthorised access, loss, or misuse is dewa39's absolute priority. We implement multiple layers of technical and organisational safeguards, including:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Hashed password storage — your password is never stored in plain text.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• 24/7 security monitoring to detect unusual or suspicious activity.
• Regular security assessments conducted by independent cybersecurity experts.
• Role-based access control — dewa39 staff can only access the data necessary for their specific responsibilities.

While we make every effort to protect your data, no security system can be guaranteed 100% foolproof. You also play an important role by keeping your password and login credentials secure.

7 Your Rights

As a dewa39 member, you hold several important rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the dewa39 customer support team via live chat or email. We will process your request within 30 days from the date of receipt, or sooner where possible.

8 Data Retention Period

Dewa39 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. In general:

• Active account data — retained for as long as your account is active and for a reasonable period following account closure.
• Financial transaction records — retained for a minimum of 7 years as required by financial and AML regulations.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Technical log data — retained for 90 days before being automatically deleted.
• KYC records — retained for the period specified by the relevant regulatory body.

Once the specified retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

9 Privacy Policy Changes

Dewa39 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Any significant changes will be communicated to you through:

• A prominent notice on the dewa39 platform homepage.
• A notification email to the address registered in your account.
• In-platform notification for logged-in members.

The "Last Updated" date at the top of this page reflects the current version of the Privacy Policy. Your continued use of the dewa39 platform after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the dewa39 team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the dewa39 platform — the fastest way to get an immediate response.
• Email: [email protected] — for privacy and data protection enquiries.
• General Support: [email protected] — for all general enquiries related to your account and services.

We aim to respond to all privacy-related enquiries within 5 working days. For more complex issues requiring in-depth investigation, we will inform you of the expected timeframe.